Shipping policy
Shipping Policy
At Monikeno, we are committed to delivering your orders quickly, safely, and reliably.
Processing Time
- Orders are processed within 1–3 business days after payment is confirmed
- Orders are not processed on weekends or public holidays
Shipping Time
- Standard delivery typically takes 7–15 business days depending on your location
- International shipping times may vary due to customs and local delivery services
Shipping Fees
- Shipping costs are calculated at checkout based on your location
- Occasionally, we may offer free shipping promotions on selected products or orders
Order Tracking
- Once your order has been shipped, you will receive a tracking number via email
- Please allow a few days for tracking information to update
Delays
While we aim to deliver within the estimated timeframe, delays may occur due to:
- High order volumes
- Customs processing
- Shipping carrier issues beyond our control
Incorrect Address
Please ensure your shipping details are correct at checkout.
- We are not responsible for orders shipped to incorrect addresses provided by the customer
- If you notice an error, contact us immediately within 12 hours of placing your order
Lost or Stolen Packages
- Monikeno is not responsible for lost or stolen packages confirmed as delivered by the carrier
- If you experience an issue, we recommend contacting the shipping carrier directly
Split Shipments
In some cases, your order may be shipped in multiple packages to ensure faster delivery.
If you have any questions about your shipment, feel free to contact us anytime. Thank you for choosing Monikeno we’re dedicated to making your shopping experience smooth from order to delivery.