Refund policy
At Monikeno, your satisfaction matters to us. We strive to provide high-quality products that meet your expectations. However, if something isn’t right, we’re here to help.
Returns
We accept returns within 7 days of receiving your order. To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
Certain items cannot be returned for hygiene and safety reasons, including:
- Personal care and beauty products that have been opened or used
- Any item marked as final sale
Refunds
Once we receive and inspect your return, we will notify you of the status:
- If approved, your refund will be processed within 5–10 business days
- Refunds will be issued to your original payment method
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Kindly include clear photos of the item and packaging so we can resolve the issue quickly.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, reach out to our support team for assistance.
Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
Order Cancellations
Orders can only be canceled within 12 hours of placement. After this, your order may already be processed and shipped.